Site Information

 Loading... Please wait...

Return & Exchange Policy


If you are not completely satisfied with your order, you may return the merchandise within 5 days of the purchase date.  VIXEN Will accept, for return or exchange, items that are in new condition, unworn, unaltered and free of damages by the customer.  For a full refund or exchange, please have your original receipt to make claim to your item within 5 days from the receipt of the original order.  Also, we will be happy to accept return items if you feel they have been misrepresented in the listing.  Items must be returned with all Vixen tags still attached and must be in their original packaging such as bags.

Items cannot be returned or exchanged after 5 days from the receipt of original order.  All discounted items and items for sale are final sale.

If purchased online, refunds will be applied to the Paypal account used to purchase the item.  If purchased at the store, refunds will be applied in the original tender provided for the purchase of the item.

Please note: Shipping and handling charges are non-refundable.