If you are not completely satisfied with your order, you may return the merchandise within 5 days of the purchase date.  VIXEN Will accept, for return or exchange, items that are in new condition, unworn, unaltered and free of damages by the customer.  For a full refund or exchange, please have your original receipt to make claim to your item within 5 days from the receipt of the original order.  Also, we will be happy to accept return items if you feel they have been misrepresented in the listing.  Items must be returned with all Vixen tags still attached and must be in their original packaging such as bags.

Items cannot be returned or exchanged after 5 days from the receipt of original order.  All discounted items and items for sale are final sale.

If purchased online, refunds will be applied to the Paypal account used to purchase the item.  If purchased at the store, refunds will be applied in the original tender provided for the purchase of the item.

Please note: Shipping and handling charges are non-refundable.



You may return most new, unopened items within 5 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within 30 DAYS of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.


We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.